Support Specialist
Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.
The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
Responsibilities
- Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
- Review and assess customer concerns for possible troubleshooting and remote diagnostics
- Teach customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
- Provide an exceptional experience to our customers on a day to day basis
- Accurately record issues and data into CRM / Vehicle Support System
Requirements
- Minimum 2 years of relevant work experience
- Evidence of exceptional ability
- Excellent written and oral communications skills
- Exceptional customer service and soft skills
- Ability to effectively prioritize and multitask
- Fluent in customer management systems and MS Office Suite
- Administrative duties and customer service experience is a must
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Willingness to assist and teach others on the team
- Establish and maintain positive, cooperative, working relationships
- Work in a team-based environment and achieve common goal