Customer Support

Job Purpose

We are looking for a Software Support Rep who thrives in a fast-paced environment and who can effectively serve our customers. We treat each team member as a founder, and the right candidate is a smart, creative builder who is passionate and can create a vision and execute.

What you’ll get to do…
• Investigate and resolve technical support issues
• Provide world class customer support
• Improve the platform by being the voice of the customer
• Field requests from clients and partners
• Care about our customer's success and software experience
• Be a support visionary seeking new ways to make the end-user experience better while creating new ways to help make the software better
• Exhaust all resources and recognize when an issue must be escalated
• Effectively communicate to users, partners, and clients
• Understand how to use internal systems to troubleshoot and resolve client issues
• Interpersonal skills, specifically working with co-workers, clients, and management
• Must learn and effectively use various data querying tools and any other MX specific toolsets.
• Learn Git process and effectively use Github
• Efficiently read and interpret log data
• Effectively communicate and simplify technical terms for the client

You’ll do it using your…
• 1-2 years experience in technical support or customer service
• Excellent verbal and communication skills - strong written communication skills is a must
• World class customer service, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users
• Experience using common help desk tools such as Zendesk, or other platforms
• Excellent analytical and trouble-shooting skills
• Typing speed of 50 WPM or more
• Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
• Knowledge of Microsoft Office 365 Suite of applications
• Complete knowledge of all MX core services, applications, and architecture
• Previous experience in a financial industry is a bonus

You’ll fit in by…
• Having a strong work ethic and great attendance record
• Understanding and practicing MX’s vision, purpose, and culture. Become an MX ambassador
• Demonstrate the ability to learn and proficiently use MX products and services
• Thinking like a detective
• Not being afraid to make mistakes and learn from them
• Communicating with honesty, candor, and respect
• Being resourceful and using common sense
• Being a leader

You’ll love it because…
• You will have the opportunity to work in a successful, fast-moving, mission-driven company
• This is an incredibly impactful role in the organization
• You will collaborate with other creative and enthusiastic team members
• You will be rewarded and recognized for your high-caliber work
• MX has a fun office environment, competitive benefits and many perks including free meals and unlimited PTO