The Senior Software Engineer is responsible for providing technical leadership to individual team members. The position will work with all IT Engineer’s to ensure proper system design and to develop high quality systems. A Sr. Software Engineer will plan and design system enhancements, updates, service packs, and hot fixes; with a drive towards quality, increased customer satisfaction and maintainability. This position is ultimately responsible for the successful implementation of technology for the automation, standardization, up-time, and strategic alignment to the back-office systems and customer facing support systems for CXone’s IT Department.
ABOUT NICE CXone: With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.